Hazelton's Gift Baskets

Don’t waste your money ! they take advantage of the fact that whoever receives the baskets does not know what was bought and will not complain about what they received! I bought 12 red and white roses and my friend received another DEAD flowers

WORST. CUSTOMER. SERVICE. EVER. If I could rate them -1, I would. Ordered a 10 Caramel Pecan Cheesecake for Valentines Day. We received a PECAN PIE smudged into PIECES. When we called about it, they promised our Caramel Cheesecake to be redelivered. 10 days go by and we did NOT receive anything. Had to call again after two weeks, was promised a credit instead. It has now been a month and I have NOT received anything. This company is run by LYING and RUDE customer service. DONT ORDER FROM HERE

Terrible unprofessional Customer Service.....I think they run out of a basement

Horrible experience. I purchased a customized basket, and the only things they delivered as selected were the beers and a balloon. Other than that, they changed the entire order with no explanation. Once I complained, they closed the argument by saying there are some circumstances that require our production department to substitute products with similar products of equal value due to unforeseen situations. The substituted products were not similar, and there is no way to validate their value.

They lack the ability to follow up and triage customer issues. If you choose to order from this company please ensure you use PayPal as the method of the payment to help facilitate any disputes that may occur. They do not have a customer service model that can support basic inquiries and requests. Multiple calls, emails and contacts through PayPal WITHOUT a response. The reps that answer the phone are not empowered to make basic decisions. Requests to speak to a manger denied. Dont buy.