Medical Eye Consultants

I have been calling this office for the past week to make an appointment - have called almost 20 times and so far no one has answered the phone and there is no answering service to leave a voicemail with! Every time we have an appointment here with Dr. Salyani, we end up waiting 3-4 hours which is very difficult on my mom who is 82 years old. They need to start answering their phone and improve their time management!

Waiting time sucks!!! I take my uncle here and it just wait wait wait wait wait wait wait . Watching birds fly by . Wait wait wait and a bee flying around my car . I’m still waiting !!! My kid needs to poop!!! Need a potty house for the people who waits . And a coffee truck too! Can’t leave cause ya don’t know when my uncle is done ?? Yep wait time was between 1 to 5 hours ! I’m sitting here right now and writing this right in front of medical eye building . I even finish one movie in my car!

It is impossible to reach anyone at this business. Every number goes to a call center that no one ever answers. Impossible to change or discuss appointments ! GO SOMEWHERE ELSE FOR ASSISTANCE !

Very poor time management. Appointment was for 9:50 and after 20 minutes with the technicians and tests, I waited an additional 2 hours to see the doctor. How do they get so far behind, is beyond my comprehension. It is not an emergency department and worse, not apologies or explanations. The sad state of our free medical system.

Had an initial consult in August; Dr. Hassanlou indicated that surgery would be booked in and around November. Attended appointment for eye measurements and agreement for surgery Sept 21. I followed up in Oct and Nov; surgery booking target moved from Nov to Jan and then to late Spring. Jan 2nd still no call. Terrible, terrible service. Ask to be referred elsewhere.