The Brick

I don't even want to give even a star to this location. I don't want to mention her name here but I am writing the Brick for her unprofessional attitude. She is the kind of sales consultant who should not be doing this job if she doesn't have the patience to deal with costumers. She was rude! I have never been insulted in my life before. She threw the question to us as to who makes the decision in purchasing the sectional, and by the way, she means the one who makes more money!

Worst Repair Service ever for Furniture delivered broken

This Brick has provided the worst service I have ever encountered. I ordered a bedroom set with storage drawers. When I received it, two drawers wouldn't open. On Sept 24 I had a repair man come to just take a picture of it and leave with no information. I had to contact Service multiple times. It is now December 14 and I am still waiting repair for this. The furniture repair contacts were unhelpful and rude. Absolutely appalling service. I will never purchase from the Brick again.

Done with this store!

Firstly, I am surprised that the manager Vicki at this location has a job. Terrible customer service! She speaks down to customers. The girls that work downstairs in 'customer service' also get a thumbs down, specifically Lindsey'. It's been over 90 days since my complaint which was for 2 torn leather sofas because the leather is like cardboard and cracked! Bad Boy is up the street Store manager Tina was great and I gladly purchased a new bedroom set, dining set and TV.

I would advice you to never shop at the brick. I was disrespected and treated very bad by the sales manager. She was very unprofessional, and made very upset with her attitude. I refunded all my products , and plan to never go back to any brick store location ever again.

I visited over th...

I visited over the weekend to buy a dining room set for my home. I found a dining set that I liked totaling $4500. I sat to fill out the delivery form and make payment when I began to cough. I asked him for a water. He pointed downstairs to customer service. They laughed at me, and thought I was crazy to request free water. Then I knocked on the Managers door, he thought I was insane. Free water he said? So I walked out the door and will never re-enter. The Brick you suck!