Venez savourer un agréable repas chez Ben Thanh Restaurant. Ben Thanh Restaurant est ouvert en soirée tous les jours de la semaine. Vous pouvez vous y rendre aisément par vélo et transport en commun. Ils sont installés dans un quartier ou vous trouverez d'autre restaurants, magasins et cafés.
The service was absolutely HORRIBLE. We ordered three large Pho and got extremely little broth. When we asked if we could get more broth, the owner was very rude about it. This is exactly what she said (more like yelled): NONONONONO, you cant get broth only, next time you order, ask for half of the noodles.... what is the point of paying for a large if we have to order half of the noodles? The experience, sanitation, and taste cannot get worse. I advise everyone to save your $ and not go here.
Pad Thai sauce made with ketchup ... GROSS!!! Our meal taste like ketchup, franks red hot sauce and over cooked mushy rice noodles. When we advised we were not pleased and neither of us could eat our meal the restaurant gave us each a 10% discount on our uneaten meals which turned out to be $1.80 - not a good impression for 1st time visitors to your restaurant.
FOOD- Pad Thai was not authentic as it was a plate of noodles smothered in an over sweet tangy ketchup sauce with chicken and squid. I asked for the squid to be removed and that was not possible! The Pad Thai should be brown if it is authentic and real not served with artificial colouring.
SERVICE- Not acceptable nor professional. The waitress was rude when asking about menu selections. Became beligerant and started yelling at me when I explained this Pad Thai was the worst I ever had. She said "every customer order this" and that they like it. I explained it tasted of ketchup and could not eat this. Instead she only offered to re-make it. Upon return it was the same soppy noodles with ketchup sauce. Thank God my hubby is a nice guy and managed to eat his despite my efforts to vow never eating there again.
DECOR- Simple and dark colour''s making it difficult to see the food you have ordered!
I went to Pho Ben Thanh at the London, ON location on the evening of May 30th, 2012 with my boyfriend for dinner. What a mistake! We had the most UNACCEPTABLE experience there ever. I am not one to complain nor have I ever wrote a “review” for anything however this experience leaves me so flabbergasted I couldn’t help but try to make others aware of the HORRIFIC customer service there.
I have had pad thai from many other restaurants in the area with great enjoyment. When I was presented with the one from Pho Ben Thanh I was overcome with great disappointment. I calmly informed my server that I didn’t like the pad thai at which point she started to verbally attack me in a loud voice in the middle of the restaurant for all to hear stating repeatedly that there are so many other people in the restaurant who order this dish and I am the only one who is complaining. It was made obvious to me it was ‘my fault’ I didn’t like this dish. I calmly asked if she would be able to return this dish so I could order something else instead since I didn’t like it. She continued to speak in a loud and disrespectful voice for all in the restaurant to hear that she cannot do that because she would get in trouble by the management and be made to pay for my returned dish herself. I asked her then if I could speak with the management and was told they weren’t present. I asked if I could leave my phone number for them to contact me with at their convenience and was declined my ability to do so by the server. Becoming upset at this point I informed the server this was the worst customer service I have ever received and could not believe I was being treated and talked to in this manner in the middle of a restaurant. I didn’t care at this point if she had to pay for the dish herself or not after how she had been treating me so disrespectfully and I told her I was not going to be paying for this dish because I was not going to be eating it. She then informed me fine she would take the dish off my bill but again made it clear she would be punished for doing so and it would be coming out of her pay.
I am an owner of three independent businesses myself personally and am appalled that someone would show such disrespect towards a customer in a public way over something that is not their fault and that they were calmly bringing to a servers attention. I would never treat any customer that would walk into any of my businesses in any manner even remotely in the way I was being treated at this restaurant and if I found any of my employees doing this I would have them terminated immediately.
Unless you enjoy being verbally harassed loudly in public STAY AWAY from Pho Ben Thanh!!! I will be making it a point to spread this word publically in a variety of manners in hopes of saving someone else the humiliating experience I was made to endure at this restaurant.
