Regal Nails Salon

Took my 10 year old to get a mani & pedi with a gift certificate she got for Christmas. The women were rude and disrespectful. We had an appointment for 4:30pm, so did another lady who came in after us. She got to go first, probably because she was spending more and they already had our money banked. I'd rather drive to my regular salon 45 minutes away then go to Regal Nails in Keswick. Also they didn't do a nice job.

Regular clients

Always great service, the place is clean and relaxing, friendly and talented staffs. The favorite place of my whole family (my nana, my mom and even my dad come here). Love the ladies there. Booking appointment is recommended. price has changed for years.

Defensive and Entitled

I am new to Sutton and have been looking for a reliable place to get manicures and pedicures done. I do not recommend this place for several reasons. First I had no idea Thursday nights were a busy night for them but was sure told that when I called for the first time and was made to feel bad for suggesting an appointment. I was given attitude and was made to feel as if I was putting them out. Through the three times I have been there I am always put down in some way, whether it be dry feet or grown in cuticles. I'm sorry why would I be here if my feet and hands are perfect? Also women work hard and often as I do with my hands, the wear and tear is why we come for a little pampering! So make me feel good about myself! Maybe it would help with business!! I have been three times (like to give the benefit of the doubt to people and know people have off days) and the last two asked for a specific person who I have heard through a reputable hair dresser was the only person who really does a good job. I never got the manicurist I asked and booked an appointment for. After the second time I went, which happened to be my birthday my shellac chipped after two days and I went back. The lady was so rude and blamed me for it stating I must have done it myself. She reluctantly fixed it tugging at my fingers and never looking me in the eye through the process. The last time I went I tried to explain how I wanted a french manicure with a sheer pink and gave the lady a bottle I chose. She convinced me to go with a lighter tone and got mad when I requested the (what I thought was standard) second coat. If I chose the color I would blame myself and never open my mouth but she convinced me so I spoke up kindly and asked for this second coat of color. She was so rude during the check out process and I now vow not to go back. I write this because I think good businesses should be applauded and this is not one that puts customers first or is a reputable place of any kind.