I would not recommend this company to anyone! To be honest, I'm surprised it has lasted this long, there are many reviews about Rebecca's attitude that I wish I had read beforehand.
I called this company and spoke with Rebecca, I e-mailed her a list of everything that would need to be done and unfortunately the two "cleaning ladies" who showed up did not do the job required. In fact they did not clean two of the bathrooms! The floors were not cleaned properly...the list goes on. I am sorry that I didn't read the review that is posted on the Complaints Board before I called this company. If I had read that review I would never have called them. When we called Rebecca to complain and say we were not satisfied, she proceeded to argue and said she would only deduct $15 off the total bill, laughable really. What happened to your 24 hour guarantee? Save your money and look elsewhere, that's my recommendation.
Angie1234, our 24 hour Satisfaction Guarantee does apply and your Mother contacted us several days after the job was complete.
You had arranged this move-in/post renovation cleaning over the phone for your Mother who was the only owner at her home the day we cleaned. I understand the information you received was second hand. As you know the day we came to clean your Mother's home she had also arranged kitchen appliance installers, bathroom fixture fitters and tilers, and a tremendous amount of drywall dust lay everywhere, over everything. You'd asked that my staff stay no longer than six hours. They were able to clean everything you'd asked except the basement bathroom in that time. Your Mother did not mention we missed a second bathroom.
Please see email feedback from one of the staff people that cleaned for your Mom that day:
On 09/05/2012 8:52 AM, becca wrote:
"The house yesterday was rather nuts it was literally a house still under construction. When we arrived none of the kitchen appliances were installed the guys were still working on it. The tile guy was to come in to finish the tiles in the ensuite bathroom. The central vac was being installed as well as the spindles on the railing. There were a ton of construction guys everywhere for the morning. Only one bathroom had a faucet that was installed. There was no hot water at all in the house. Tons and tons of drywall dust and also the dust from the stairs being finished. It was very difficult to get all the dust up since shop vac didn't get it all and sweeping sent it back into the air. Even after dry mopping it was resettling on the floors even before mopping and of course after mopping. We just did the best we could and changed the water frequently and more often outside banging off the broom and dry mops"
Angie1234, I understand your frustration but also also understand this would be and was a VERY difficult cleaning job for any cleaning company. We would have needed many more man hours and a home free of installers walking in and out over previously cleaned floors, etc. to have your Mom's home perfectly cleaned.
Par General2
3 février 2012
Good Job!
I want to spread the word and the yellowpages seems like a good place.
My wife and I purchased a Groupon coupon for a spring cleaning from Green Sweep. All we can say is WOW! No offense to my wife but I've never seen our house so clean - sparkled from top to bottom. We also have floor dwelling pets and so the green products are important to us. Green Sweep is now our regular cleaning service and we couldn't be happier. George and Mary, Waterloo.
