Hotch's Auto Parts

Very bad customer service over the phone. Management should consider customer service training on how to speak to people.

Ordered roof racks for my CRV over the phone and picked them up in Bowmanville. They were in excellent shape and all the attachment hardware was included. I recommend them.

had one employe who was very helpful, corey. Other than that, incredibly rude and careless customer service. didn't deliver on part of the deal. First and last time. Buy somewhere else.

Amazing company. Bought an engine and had a little problem, Corey Earl took care of it on the spot. Love the customer service. I will definitely be buying more parts in the future. Thank you Corey. AAA++++++++++

Brutal Customer Service

Visited the business to obtain a steering pump. Had brutal service from the employees over the phone & in person. I obtained the part & then booked my car into the mechanics. My mechanic & friend laughed at me & said the part was blatantly broken & another piece on the part wasn't going to last much longer. I phoned Hotches & I got blamed for not looking over the part! As if it is was my responsibility? He exchanged the part but insulted my mechanic/friend and was so miserable it was ridiculous!