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My hubby took my truck in for an oil change, a few weeks later I noticed a smoking smell so I checked the oil and must have been on a hill and added more oil, a few days later my hubby checked my oil again and again it was low so he added more THEN after checking again, my truck had too much oil. Took it back to Lube City and the team there fixed it free of charge...AmAzInG Team AmAzInG Service!!! Go Team Lube City Beaumont!!! -
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OMG THIS PLACE IS GREAT! FAST, EFFICIENT, FRIENDLY. MY FIRST TIME TO GET AN OIL CHANGE HERE AND IT WAS SO EASY, CONVENIENT AND FUN ACTUALLY! SERIOUSLY, GREAT SERVICE!
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I enjoyed and trust the guys that work on my minivan.
Rick and Damion helped me out and were very nice and gave great customer service.
It’s unfortunate that so many people leave bad reviews with bad experiences but no one ever leaves a good review with a good experience.
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Great customer service, friendly. Michael at Jiffy lube Glastonbury has been really helpful.
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These guys were awesome! Outstanding service, my oil wasn't dirty enough and try showed me and said they would feel terrible changing my oil then. And they even filled up my windshield washer fluid. Would give 10/10 stars if I could!
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This was my first time at this Mr. Lube. While I was waiting for my service I was offered a complimentary beverage of my choice and a news paper. The lady that checked me in was very polite and apologetic for not getting to my vehicle faster. As I had not felt ignored and as she was so polite and friendly all was off to a good start. Once I got into the oil change bay the various steps and processes were explained to me. The technician looked up my vehicle and advised me of the upcoming service schedule which I found both helpful and beneficial. The staff were professional and polite and did not try to sell me things I did not need. I found this to be a breath of fresh air as I have often felt taken advantage of at other oil change places. As I had not had my vehicle serviced in a very very long time there were a number of services I had done. Because I asked them to do few different things for me they freely offered me a better deal than the $10 off coupon that I had handed them at the beginning.
I do not live in Edmonton but will now make the trip back to this Mr. Lube every time my vehicle requires service. I can honestly say I actually enjoyed myself while there and left in great spirits. I told them I would be giving them a good review. Phil a really nice gentleman even contacted me after to give me a survey code so that if I wanted to fill it out I would have the opportunity to win free product or money. Thanks Phil, I will definitely fill out that survey. This has been by far the best experience I have ever had while getting my vehicle serviced. I saw Phil around a lot while I was there offering assistance to the technicians and training. Now I don't know a thing about servicing a vehicle but Phil really seems to know his stuff and is providing an excellent level of training to the staff there. I can only speak about my experience. I found the service was exemplary.
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