She even stopped the desk assistant from berating me at one point to say – “hey – it’s clear we’re in the wrong here” – but to be honest, the whole situation turned me off so much, I just wasn’t interested. I even thought, hey – if I get a nice little note this evening, maybe I’ll give them another shot – and I’ve received nothing. Radio silence. A++++ service. If they’re not interested in the $97 plus tax and tip they could have received from me on a very frequent basis then fine.