I don't think I have ever been lied to more by any business. They seem friendly but will not stand behind these hair systems. Waited months for the system to arrive.They use a broker who orders the system on their behalf. They are unreliable and are reluctant to give any information. When it did arrive it was almost 2 inches larger than the template, the hair was over processed and did not last more than a few weeks. They have hidden charges. Make them put everything in writing. Give only a minimum deposit and ask ask ask a lot of questions, because they will only tell you want they want you to know. You really need to understand that these people are in business for themselves. If something goes wrong with your system they will blame you. Which means they want more of your money to fix it.