it cost me $6500.00 because they lost my files and the lack of help when i went to the liberty office at the centre mall and when they told me all was ok they had talk to the cra and had faxed my t4's. After getting someone from the cra to help i found out the reason for the 6500 was NO t4's were faxed so they denied me my tax deductions plus penalties At this point im waiting to see if they will do the right thing as this has gone on to long