Swiss Chalet

I ordered two (2) of the shrimp and chicken specials with a salad. Got the salad, shrimp and chicken but nothing else. No fries, no rice, no bun, no sauce. Tried to call the store directly and their 3rd party phone order takers. No answer at either number. Not impressed in the least. The original lady who took the order could hardly speak English. I do not fault her one bit but if she cannot speak English well enough, why did she get hired?

Terrible experience. Food was cold, kaiser bun was rock hard. Forty minute wait for food. Registered complaint. HOSTESS and MANAGER were no help. Other friends had the same problem. Good place to stay away from.

Ordered rib & chi...

Ordered rib & chicken combo for delivery got the ribs and chicken they forgot the fries. Called back about the fries they said they would rush them here an hour and a half and two more calls later I got the fries

Great Service!

I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion. We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean. We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home! Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.

Watered down soup and chickens on diets

I am very disappointed in the meal that we recieved today. I usually grab takeout and get the whole chicken dinner, but decided that tonight we would just dine in instead. My husband ordered the combo that included a half chicken and soup, I guess you have heard the saying "company is coming over add an extra cup of water to the soup" i guess this restaurant took that litterally as they must have added at least 20 cups because the soup was bland, watery and outright terrible salt and pepper didn't even help. I guess the chickens are all on diets these days because a 1/4 chicken dinner is now about an 1/8 of chicken. I always enjoyed finishing my meal off by soaking my fingers in the warmed lemon water to get rid of the grease, imagine our surprise when we put our finger tips into ice cold water. I guess we haven't dined in in awhile because our server advised us that they no longer do the hot water and lemon at the end of the meal. I don't know if i will go back again. Very disappointed money not well spent. Subway would have been a better choice.