Purchased our bum...
Purchased our bumper hitch Shasta here...decent service while selling and in the beginning of our warranty experience we were treated well...though it was a slow processs. However after not hearing from them on my warranty item since last year I started contacting them again to get some answers. I believe the company providing the service to be proactive in maintaining the work order and contacting the customer. This did not happen and this company is terrible at returning phone calls. My warranty work order was started about may 2014...still not completed and now..after many calls and contact attempts they just won't speak to me anymore. I was never rude...though I did express my frustration and insisted they do better. They also did not return my husband's calls. Don't waste your time. I have never been treated so unprofessionally or poorly by any company. Really just very very poor customer service. I notice they have another listing. ..and it's likely to counteract the popr reviews in this Listing. really disappointed that a company who took $34,000 from my family...would treat me this way. Cannot understand how they have managed to stay accredited with the BBB. Likely because not enough people hold them accountable.