Greetings, I am sure you get a few complaints through your Customer Service Department. This not a complaint at all. I have been a customer at your 67 Street location here in Red Deer for many years. I had a little bit of a difficult time with the Branch 3 or 4 years ago but that has all changed, for the better. The staff are once again helpful and seem interested in my business. This positive change has, I think, has been a result of a change in branch managers.