Banque Scotia Cold Lake

Terrible service, after waiting in line for 15 minutes to see a teller one day, when it came for my turn the teller motioned for another customer to approach her for paper work they were waiting for. Took another 5 minutes for service, not very professional at all. Sometimes takes days to get a return call from the branch!

Still uses ATM deposit envelopes. Machine doesn't count the cash deposit to correct any input errors.

Branch manager was very rude. Was dealing with a sensitive topic and she was very demeaning. No sympathy for the situation. She talked down to me and I left very upset.

Customer service ...

Customer service was amazing.